Question 1

What is included in the Free Trial Period?

Accepted Answer

The DeliveryOne Free Trial period includes a 14 day free trial during which Corporate Customers are able to submit up to 5 orders per delivery day.

Delivery days will be Monday, Wednesday and Friday (where there is no Public Holiday).

Corporate customers will be allowed to:

• Utilize the Corporate Delivery Product  up to 3 times weekly on Mondays, Wednesdays and Fridays with a limit of not more than 5 deliveries on each day.

• Submit deliveries via DeliveryOne's platform. Click here (https://order.deliveryone.express)to see the delivery platform.

• Receive alerts about each delivery status

• Track the packages real time

• View Proof of Delivery signatures for each package.

Question 2

Will I be billed after the trial ends?

Accepted Answer

No.

When the trial period has ended you will be notified and offered a plan. You won't be charged unless you manually enter a delivery order after the trial period.

Once you activate a full account, you will billed and charged monthly.

Question 3

What is the timeframe for completing deliveries?

Accepted Answer

All deliveries will be completed on the delivery day - Monday, Wednesday and Friday.

Deliveries are scheduled for 11:30a.m. to 2:30p.m.

Where deliveries are required outside the normal scheduled delivery, out-of-schedule delivery charges will apply. This will be assigned during submission of the order.

Question 4

What is the timeframe for submission of deliveries?

Accepted Answer

Orders must be submitted by 10a.m. on Monday, Wednesday and Friday.

All orders submitted after 10a.m. will be delivered on the next scheduled delivery day.

Where deliveries are urgent, and outside the delivery days, these will not qualify for the free trial and will be charged at the out of schedule rate. This will be assigned during submission of the order.

Question 5

Can I extend the trial period?

Accepted Answer

This can be determined after the trial period has ended.

DeliveryOne will schedule a free consultation with you after the Trial Period to determine your needs.

Question 6

How do I sign up for the free trial?

Accepted Answer

Complete the Free Trial Form using the link below.

https://www.deliveryone.express/freetrial (https://www.deliveryone.express/freetrial)

You will receive the following:

1. Welcome email
2. Credentials for Ordering
3. Invitation for free consultation

Question 7

Who is eligible for the free trial delivery?

Accepted Answer

New Corporate Businesses within the Roseau area with deliveries within Roseau and Environs - Loubiere to FondCole.

Question 8

How long does the free trial last?

Accepted Answer

The DeliveryOne Free Trial will last for 14 days after you receive your credentials.

Question 9

How can I determine if DeliveryOne is within my budget?

Accepted Answer

We have a plan for every business.

You can review our Corporate Packages here. https://www.deliveryone.express/corporate-courier-services (https://www.deliveryone.express/corporate-courier-services)

Question 10

How is my personal data kept private?

Accepted Answer

At DeliveryOne, your privacy is our priority.(https://order.deliveryone.express/pages/privacy-policy)

Privacy plays a critical role in earning and maintaining your trust.

We want to be clear about how we proactively protect your data and prioritize your privacy. We start from the fundamental premise that our service provider is using the highest technology for security as can be seen here:  https://aws.amazon.com/security/?nc1=h_ls (https://aws.amazon.com/security/?nc1=h_ls)

Question 11

What payment information is required for a free trial?

Accepted Answer

No payment information is required during free trial.

During signup, we ask for your name, address, company and cell phone number to verify your identity. This reduces redundant accounts and fraudulent use on production infrastructure.

When the trial period has ended you will be notified and offered a plan. You won't be charged unless you manually enter a delivery order after the trial period.

Once you activate a full account, you will billed and charged monthly.

Question 12

How can I cancel my free trial?

Accepted Answer

No action is needed to cancel the DeliveryOne Free Trial, because it automatically ends after the trial period of 14 days.

You can still reinstate service, and recover resources and data you stored on the platform during the trial period.

Question 13

Can I still explore the DeliveryOne platform even if I'm not ready to signup for the DeliveryOne Free Trial?

Accepted Answer

Yes, without a free trial account, you can still explore the DeliveryOne platform and learn about cloud management tools, products, and quickstart solutions.

Question 14

Can I share my account with my employees?

Accepted Answer

You may choose to register a business account and assign the credentials to 1 employee and possibly one additional employee for business continuity.

Access to credentials must be securely stored to reduce instances where the submission of orders cannot be traced.

Question 15

Who can I contact for technical questions?

Accepted Answer

You are free to contact our team via the following methods:

1. Direct Calls - 767-613-8205
2. WhatsApp - 767-613-8205
3. Email - deliveryonedca@gmail.com (deliveryonedca@gmail.com)
4. Live Chat via our website - https://deliveryone.express (https://deliveryone.express)

If you do not receive a response immediately, we guarantee that an agent will respond to you at the soonest possible time.

Question 16

How Quickly Can I Submit an Order?

Accepted Answer

You can submit an order soon after you have received your credentials.

Use this link to submit your orders: https://order.deliveryone.express. (https://order.deliveryone.express.)

How the Free Trial Works

1. Request the free Trial

2. Receive welcome and credentials

3. review the how to video

4. start your orders